For this Assignment, you will research the differences between clinical quality and customer…

For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care.

? Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint.

? Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.)

? Discuss the overall quality of customer service offered at the nursing home (as evident by customer complaint inspection results)

? Discuss the overall quality of clinical care offered at the nursing home (as evident by recent survey

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