Does the cause-and-effect diagram reveal any process steps that were not previously documented?

  • Does any information from the cause-and-effect diagram or the flowcharts you created in Unit 3 seem to point to a particular cause?
  • Does your cause-and-effect diagram conflict with your flowchart? If so, how?
  • Does the cause-and-effect diagram reveal any process steps that were not previously documented?
  • Do you need to do further research on any causes identified in the cause-and-effect diagram?
  • Is there a key stakeholder who might have additional or updated feedback for the process flowchart? If so, identify the position (or role) of the stakeholder and describe what he or she might say.
  • Does any of this information change or impact your problem statement?
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