Discuss how such a solution will allow the IT department to move from providing mostly reactive support to more proactive support

Discuss how such a solution will allow the IT department to move from providing mostly reactive support to more proactive support.

Reference: NTC362 Table Template Week Four

Scenario: The IT leadership team has determined that the college will add another satellite campus.  The additional campus will have a Learning Center with 20 computers and 10 classrooms.  Each classroom will have one computer for the instructor and a wireless access point to serve students.

In preparing to hand over day-to-day support of the Learning Center to the school’s IT department, you have been asked to create a Troubleshooting Tool Guide that identifies tools (including some of the free tools that you discovered in your research), that can be used to troubleshoot the following types of issues:

  • Connection to the ISP
  • Routers and Switches
  • Wireless access points
  • Network cabling
  • IP addressing problems
  • vLAN problems

Prepare a 2-3 page table using Microsoft® Word or Microsoft® Excel®.  Include the following column headings for the table:

  • Issue Type
  • Troubleshooting Tool
  • Example

In the table, identify tool(s) that could be used.  Also give an example from the labs, videos, or readings of how to use the tool.

In addition to the troubleshooting guide, research and recommend an appropriate network monitoring solution for the campus.  Discuss how such a solution will allow the IT department to move from providing mostly reactive support to more proactive support.

Format your document consistent with APA guidelines.

Include at least four references, two of which must come from course materials.

Submit your assignment using the Assignment Files tab.