b)Resources: Find two additional resources such as a journal article,website,book,etc. that supports your insight and give a brief description of how it supports your insight. (Cite and reference these in APA).

I.R.A. Journal #2 – Review Chapters: 8-14

Part A:Create a personal top ten list of theories,approaches,or issues you found most valuable personally from the course readings (rank ordered from best (#1)to least best (#10). Include a brief description of each theory,approach,or issue,and include the relevant chapter from the text.  300 words

Part B: For you top list item (#1)create a 500 word journal entry (note,you cannot use Blue Skys,SERVQUAL or CRM for your journal entry):

a)Insights: Three descriptive bullet points that represent your understanding about the meaning,nature,and application of your item. (cite the text in APA format where appropriate.)

b)Resources: Find two additional resources such as a journal article,website,book,etc. that supports your insight and give a brief description of how it supports your insight. (Cite and reference these in APA).

c)Application: A paragraph that relates your insight and resource to an example of how you could apply it to your future practice.

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