You should have a cover page for your assignment involving the following information: Course Name and its Code; Assignment Title; Student Full Name; Student ID No.; Submitted to whom, Date of Submission.You should have a cover page for your assignment involving the following information: Course Name and its Code; Assignment Title; Student Full Name; Student ID No.; Submitted to whom, Date of Submission.
2/6/2021
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KAUFT King King Abdul-Aziz university university
FACULTY OF TOURISMFACULTY OF TOURISM
HUMAN RESOUCES IN EVENT MANAGEMENT
EM 625 Human Resources Management:
Policies and Procedures
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Learning Objectives By completion of this presentation You should be able to:
Recognize and describe the difference between the HR policies and HR procedures utilized by employers.
Identify the steps managers use to develop HR management policies and procedures.
Recommended Textbook:
Hayes , D.K and Ninemeier , J.D.(2009) Human Resources Management in the Hospitality Industry.
Nickson, D. (2007) Human Resource Management for the Hospitality and Tourism Industries.
Wagen, L.V. (2007) Human Resource Management for Events: Managing the event workforce.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
2
Policy and Procedures DevelopmentPolicy and Procedures Development
Brainstorming Group work Activity:
What is the difference between HR Policies and HR Procedures? ……….. ……….. ………..
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Policy and Procedures DevelopmentPolicy and Procedures Development
the responsibilities for HR management issues may lie with unit- level managers (in smaller properties) or full – time specialists (in larger hospitality organizations).
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
3
Policy and Procedures DevelopmentPolicy and Procedures Development Assume you have taken a position in which you are ultimately responsible for the HR management issues related to the operation of a newly constructed 45,000 – square – foot water park with an attached 400 – room hotel and supporting foodservice operations.
The facility will ultimately employ more than 300 full – and part – time staff members.
Assume also that the facility has yet to open.
In such a situation, you will soon be required to make decisions about many employee – related issues and policies.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Policy and Procedures DevelopmentPolicy and Procedures Development
The policies you design must address many topics. Just a few examples include:
1. Employee selection criteria
2. The accumulation and use of employees ’ vacation time
3. Dress and uniform codes
4. Attendance and tardiness
5. Performance evaluation
6. Termination
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
4
Policy and Procedures DevelopmentPolicy and Procedures Development The actual procedures you will use to operate your own department must also be developed. These procedures would likely address a variety of issues related to the policies you developed, such as:
1. Who is responsible for selecting employees?
2. How is employee vacation time accrued and recorded?
3. What are the penalties for dress code violations?
4. Who will record employee absences and tardiness?
5. How frequently will employee performance reviews be undertaken? Who will do them?
6. What written documentation will be required in cases of employee termination?
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Policy and Procedures DevelopmentPolicy and Procedures Development
HR policy(ies): A course of action selected from alternatives and designed to guide future decision making.
HR procedures: The methods or steps used to effectively develop and apply HR policies.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
5
Policy and Procedures DevelopmentPolicy and Procedures Development Note that there is an important relationship between what your business will do (its HR policies ) and exactly how you will do it (its HR procedures ).
Consider the HR policy and procedure examples presented in the water park example. Figure 1 shows some ways in which these example policies and procedures are related to each other.
The term “ policy ” will be used to refer to what a business operation has determined it should do,
While the term “ procedure ” will refer to how it will do it. These procedures may spell out:
Rewards for policy compliance,
Penalties for noncompliance, and
Steps required for policy implementation.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Policy and Procedures DevelopmentPolicy and Procedures Development
In most cases, a single policy will require multiple supporting procedures. Some examples of the specific procedures required to support operation policies are illustrated in Figure 1. In some cases, the line between what businesses do and how they do it can be a fine one. However, it is important to remember that, to be effective, HR policies must be supported by procedures that, when followed, ensure the fair and consistent application of the policy.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
6
Policy and Procedures DevelopmentPolicy and Procedures Development
FIGURE 1. HR Policy and Procedure Relationship
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Not all of a hospitality operation’s policies and procedures relate to HR. To continue our example of the HR manager of a water park resort, many issues would not be under your control: How frequently the pools’ filters are cleaned, The proper number of cloth napkins to regularly be held in the food and beverage inventory, and The establishment of the ideal selling price of guest rooms on a given weekend are not decisions made by the HR manager.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
7
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Group work Activity: If you are HR Manager of an event organization company, what issues would not be under your control ……….. ……….. ………..
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
HR policy and procedure development will, however, have a direct effect on all areas of the resort, as they will on all areas of any other hospitality operation. As experienced managers know, it is not possible to identify all of the subjects within every hospitality operation that require written policies and procedures. Clearly, the policy and procedures needs of a large, multinational hospitality organization will be very different from the needs of a small, independently owned sandwich shop.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
8
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Despite differences in size and need, all hospitality organizations undertake HR – related activities that can be readily identified. There are a variety of ways to classify these activities and the policy and procedure making related to them.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Figure 2 lists one way to categorize the areas of policy and procedure responsibility commonly assigned to the HR function. It categorizes the areas of HR policy and procedure development as related to: Staffing the organization Developing staff Motivating staff Maintaining staff
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
9
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
FIGURE 2: HR Policy and Procedure Development Areas and Activities
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Assigned Area/Activity
Assigned Area/Activity
Staffing the Organization Operational planning and needs analysis
Recruiting
Interviewing
Selecting
Developing Staff Employee orientation
Training
Employee development and career planning
Managing and implementing organizational change
Motivating Staff Job design
Employee evaluation
Compensation
Employee benefits
Employee recognition
Maintaining Staff Employee health
Employee safety
Employee-related organizational communications
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Staffing the organization: The recruitment and selection of employees is probably the area that most hospitality managers think of first when they consider the work of the HR department or the HR manager. Prior to recruiting and selecting employees, however, the HR manager must carefully assess the operation’s needs.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
10
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Staffing the organization:
If, for example, the executive chef of a large convention hotel informs the HR department that an additional chef is needed, the specific skills of that needed individual must be identified.
Clearly, if the skills of a garde-manger are sought by the executive chef, the recruitment and selection of a patissier or saucier, regardless of their ability and skill level, will be inappropriate.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Staffing the organization: The manager of the operation must still identify the specific skills, knowledge, and abilities of the employees needed. Excluding potential employees on the basis of identified and legitimately required job skills is legal, whereas excluding potential candidates for Non-job-related reasons is typically illegal.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
11
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development Staffing the organization:
In Recruitment and Selection of Employees, you should:
Identify the specific skills, knowledge, and abilities needed in the organization
Ensure an adequate pool of qualified applicants to maximize the operation’s chances to hire an outstanding candidate
Provide sufficient job information to discourage unqualified job applicants to avoid wasting time and resources in the interviewing process
Be sure not to illegally exclude potential candidates for non-job related reasons
Refer candidates to the individual who will make the hiring decision, or make the actual hiring selection
Provide the candidate with a good deal of job-related and organization-related information to encourage the desired candidate to accept the position.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Developing Staff: After new employees are selected, orienting these new employees to the organization becomes an important HR function. Even experienced employees who need little or virtually no skill training will still need to learn much about their new employer.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
12
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Developing Staff: Information about items such as organizational rules, regulations, and goals of the organization, department, and work unit will need to be communicated. Procedurally, questions of who will do the orientation, when it will occur, and what specific topics will be addressed are all HR policy and/or procedure issues.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Developing Staff: In some cases, employees may be qualified for the job they have secured but will require facility – specific skill training. For example, even housekeepers with many years of experience cleaning rooms will likely still need to be shown “ how we do it here ” when they begin work with a new employer.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
13
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Developing Staff:
As an employee’s career within an organization progresses, that employee may need to acquire new skills.
In many cases, changes in the employee’s work unit or in the goals and needs of the organization may dictate that additional training is needed.
It is also important to remember that many employees hope to advance within their employing organization.
Therefore developing staff involves both orientation for new staff and training for current staff.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Motivating Staff: One helpful way to consider the role of HR managers in policy and procedure development related to employee motivation is to consider two factors that are commonly agreed to affect worker motivation. These are an employee’s: Ability to do a job Willingness to do a job
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
14
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Motivating Staff: The ability of an employee to effectively do the job is affected by the employee’s: Skill level, The availability of effective training, and The worker’s access to the tools or information needed to properly complete assigned tasks.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Motivating Staff:
The willingness of employees to work efficiently has long been the subject of study by motivational theorists (see assignment required by the end of this handout).
Regardless of the motivational philosophy adopted by a manager or a hospitality organization, adequate policies and procedures related to its implementation will be crucial to motivating employees.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
15
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Maintaining Staff:
Even the best of work teams require regular maintenance and care.
Policies and procedures related to the maintenance of employees include those that help encourage quality workers to stay with the organization.
Major areas of concern include worker health and safety, as well as the development and implementation of Employee Assistance Programs (EAPs).
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Areas of Policy and Procedure DevelopmentAreas of Policy and Procedure Development
Maintaining Staff:
Additional areas of staff maintenance concern relate to communication efforts designed to keep employees informed about the work – related issues that are important to them.
Other policies may identify opportunities for employees to have their voices heard by management.
Staff meetings, bulletin boards, newsletters, and suggestion boxes are common examples of devices employers routinely use to encourage information exchange.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
16
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
It is generally a poor practice to make HR- related decisions based on momentary operational needs. Consider the case of the dining room manager who, because he was rushed and harried during a busy dinner period, “ fires ” an employee (busser) who (the manager feels) violated the dress code because the busser’s shirt was untucked while clearing tables. So, first ask a few relevant questions, such as:
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
1. Was the employee ever informed of the restaurant’s “ no untucked shirts?
2. Is there written evidence that the employee received and understood this specific policy?
3. How long has the employee been with the organization?
4. Is this the employee ’ s first dress code policy violation?
5. Was the employee given a reasonable chance to explain the circumstances leading to his violation of the policy?
6. Have, in the past, all employees found to be in similar violation of this same policy been fired immediately? If not, what was the rationale for the firing of this specific employee?
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
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Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
7. Under the laws of the state in which the restaurant is located, will the employee likely qualify to receive unemployment compensation in this case?
8. Are the restaurant ’ s employees unionized? If so, is the termination allowed under the terms of the union contract? Is the restaurant part of a chain? If so, was the termination consistent with the action that has, in the past, been taken by other dining room managers working within the chain?
9. Has, in the past, this manager ever been accused, successfully or unsuccessfully, of discrimination in the hiring or firing of the restaurant ’ s employees?
10. Given the circumstances of this incident, what message did the dining room manager seek to send to the restaurant ’ s remaining employees? Does the manager feel that the message sent will help or harm the restaurant ’ s long – term HR efforts?
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
As you can readily see from these questions, management is, in most cases, generally given broad powers to hire and terminate employees. However, today ’ s legal environment, as well as the basic concept of fairness and quality employee relations, mandate that operators should carefully follow policies that they have thoughtfully developed when managing HR issues.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
18
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
To help minimize the negative consequences that can be associated with improperly developing or applying HR policies, experienced managers should establish a basic policy and procedure development process.
While this process will vary based on the size and type of hospitality operation involved, most will follow a series of important steps designed to ensure that only an appropriate development approach is utilized.
These In some cases, HR managers can save time by purchasing prewritten policies and procedures that can be utilized as is or modified to apply to their own operations (as well as disseminated to affected employees).
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
Steps in HR Policy and Procedures Development:
1. Identify the HR issue to be addressed
2. Consider on-site factors affecting implementation
3. Consider off-site factors affecting implementation
4. Draft policy and procedures and submit for (legal) review
5. Develop related documentation and record keeping requirements
6. Communicate finalized policy and procedures to affected parties
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
19
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
FIGURE 3. Six – Step Policy and Procedure Development Process
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Step
Rationale
1. Identify the HR issue to be
addressed.
Policies and procedures typically are developed to:
Address an important issue,
Establish a standard, or
Solve an identifiable problem.
2. Consider on-site factors
affecting implementation.
Internal factors directly affecting the development of the
policy or procedures are considered next. Examples
include items such as:
The existence of a union contract,
The objectives management seeks to achieve, and
The time frame required for implementation.
3. Consider off-site factors
affecting implementation.
Off-site factors that may need to be considered in the
policy and procedure development process include:
overriding chain or franchise policies,
Local labor-related legislation, and
Competitor policies.
Steps in HR Policy and Procedures DevelopmentSteps in HR Policy and Procedures Development
FIGURE 3. Six – Step Policy and Procedure Development Process
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Step
Rationale
4. Draft policy and procedures
and submit for (legal) review.
After a policy and the procedures required to implement
it have been drafted, it is always a good idea to have the
draft examined by a qualified legal expert. This step is
important in helping to reduce potential litigation directly
related to the policy.
5. Develop related
documentation and
recordkeeping requirements.
After a legal review has been undertaken and
completed, managers will develop the recordkeeping
procedures needed to ensure the consistent application
of the policy, as well as the ability to prove it has indeed
been applied consistently.
6. Communicate finalized
policy and procedures to
affected parties.
HR policies and procedures that have not been
adequately communicated to those affected are difficult
or may even be impossible to enforce. The final step in
policy development and implementation is the policy’s
clear and timely communication to all affected parties, as
well as the documentation of that communication.
2/6/2021
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Individual Assignment # Individual Assignment # 22
Title: Human Resources Management: Policies and Procedures.
Points to be covered:
1. What is the difference between a policy and a procedure?
2. Briefly summarizes the following five of the most popular and widely discussed theories of employee motivation:
Abraham Maslow – Needs Hierarchy.
Douglas McGregor – Theory X and Theory Y.
Frederick Herzberg – Motivation/ Hygiene Theory.
David McClelland – Three-Need (achievement, affiliation, and power) Theory.
Victor Vroom – Expectancy Theory.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
Individual Assignment # Individual Assignment # 22
Instruction for the assignment:
Type of attached file: word document file attached through course messages on the BlackBoard.
Name of word file: Assignment 2
Deadline: Saturday, 13/2/2021
Grades assigned: 10 Marks.
You should have a cover page for your assignment involving the following information: Course Name and its Code; Assignment Title; Student Full Name; Student ID No.; Submitted to whom, Date of Submission.
A list of References used should be added by the end of Assignment.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
2/6/2021
21
THANK YOU
Thank you for being with me today and please feel free to ask any questions.
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King Abdul Aziz University – Faculty of Tourism Human Resources in Event Management – Master in Event Management Human Resources Management: Policies and Procedures
Assoc. Prof. Dr. Reda Gadelrab January, 2021
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